PAIA Manual

Last updated: 15 October 2026

This manual is published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA) and explains how to request access to records held by Dr Q Health Hub.

1. Contact details

• Practice: Dr Q Health Hub
• Information Officer: the practitioner in charge
• Email: the practice email address
• Phone: 066 205 8459
• Address: the practice address

2. Guide from the Information Regulator

A guide on how to use PAIA is available from the Information Regulator at inforegulator.org.za.

3. Records we hold

• Patient records: booking information, contact details, medical aid details, clinical records and accounts.
• Practice records: statutory, financial, tax, employment and supplier records.

4. Processing of personal information

We process personal information of patients, employees and suppliers for the purposes described in our Privacy Policy. Information may be shared with medical aid schemes, service providers who operate our systems, and authorities where required by law. We apply appropriate technical and organisational security measures, including encryption and access controls.

5. How to request access

1. Complete the prescribed request form (Form 2), available from the Information Regulator's website.
2. Send it to the Information Officer at the contact details above.
3. We will respond within 30 days. Fees may apply as prescribed by PAIA regulations. Patients may request their own records at any time.

Access may be refused on the grounds set out in PAIA, for example to protect another person's privacy.

6. Availability

This manual is available on this website and at the practice.