Cancellations & refunds

Last updated: 15 October 2026

We keep appointments short and on time, so we ask for fair notice if your plans change. This lets us offer the slot to another patient.

How to cancel

• Cancellations are handled by the practice. Please WhatsApp us or call 066 205 8459 with your booking reference.
• You'll receive an email once your booking has been cancelled.

More than 24 hours before your appointment

• Cancellations are free of charge. If you paid by card, you'll get a full refund to the same card.
• You can also reschedule online yourself using the “Manage my booking” link in your confirmation email.

Less than 24 hours before your appointment

• Online rescheduling is closed. Please contact us as soon as possible.
• Late cancellations are not refundable. Where we can, we will try to move you to another time.

Missed appointments

• If you don't arrive for your appointment, the fee is forfeited.
• Medical aids do not pay for missed appointments. Medical aid patients who miss an appointment or cancel late may be charged privately.

If we need to cancel

If the practice has to cancel or move your appointment (for example, if the doctor is called away), we will contact you and either rebook you or give you a full refund — your choice.

Unpaid bookings

When paying online, your slot is held for 15 minutes while you complete payment. If payment isn't completed, the slot is released. If your payment goes through after the slot was released and the time is no longer available, you will be refunded in full.

How refunds are paid

Refunds are made to the card you paid with. We'll email you once your refund has been processed; depending on your bank, it usually reflects within 5–10 working days. We cannot refund in cash.

Questions

the practice email address · 066 205 8459